Problem - Mistyping of your credit card information:
Check if you have mistyped one of the following:

• credit card number;
• credit card expiration date;
• credit card billing address.

To prevent credit card fraud, we could not accept your credit card if the address you entered does not match exactly with the address returned by your credit card issuing bank.

Solution: Check your credit card bill to find out. If you have recently moved, please try with the other address.

Mistyping of your email address: If your transaction went through successfully and you did see the invoice page, but you didn't get emails with invoice, the calling instruction or your PIN number(s). This may be the reason.

Solution: please email us. We will email you the PIN number and calling instruction as soon as possible. We will also update your email address.

All my credit card information is correct, but it just doesn't work: It appears that a small percentage of the banks' systems are not compatible with the address verification system we use.

Solution: If you encounter repetitive declines with the correct information, please email us your bank's customer service number. We will contact your bank to verify your billing address, and then email you the PIN(s).
For your next order, you can simply email it to us and authorize us to charge it on the credit card you have used for a previous order. We will go through the menu authorization process, but you do not have to.

System unavailable: the system of our authorization service provider or your credit card bank is not available.

Solution:

1. Try again at a later time;
2. OR email us to authorize us to do it for you. We will send you the PIN number and calling instruction via email within one business day.